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Process for reporting a faulty locker

Upon completing your online submission request

1. You will be sent a copy of the technical assistance request via email using the email address you provided.
2. DSV will assign your request for technical assistance to a technician in your area.
3. First we will endeavour to resolve the issue remotely, if unsuccessful then a technician will be dispatched to the locker.
4. Our aim is to resolve your problem as quickly and efficiently as possible.
5. You will be provided with feedback once the issue has been resolved.

To escalate your request, please forward a copy of your technical request email received in step 1 to locker@za.dsv.com or call us on 0861 000 853